Refund policy
We want you to be happy with your order. Please read this policy before you buy.
Defective, damaged or wrong items
If your item arrives defective or damaged, or you received the wrong item, we'll send a replacement or give you a full refund. Email support@tipwonder.com within [14] days of delivery and include:
- your order number
- a short description of the problem
- clear photos or a short video showing the issue
In most cases you won't need to send the item back. If we do ask for a return, we'll give you instructions and cover the return shipping cost.
Change of mind
We don't accept returns or offer refunds for change of mind. This includes ordering the wrong colour or simply no longer wanting the item. Please check product details carefully before ordering.
Cancellations
You can cancel your order for a full refund if it hasn't been dispatched yet. Email us as soon as possible with your order number. Once an order has shipped, it can't be cancelled.
Lost or late orders
If your order hasn't arrived within the estimated delivery time, or tracking shows it as lost, please contact us. Our Shipping Policy has more details.
How refunds are processed
Approved refunds go back to your original payment method. Depending on your bank or card provider, they usually appear within [5–10] business days.
Your legal rights
This policy doesn't affect any rights you have under the consumer protection laws that apply in your country.
Contact
support@tipwonder.com